Schedule policy.

Late Policy

If you are more than 15 minutes late you might be asked to reschedule if you arrive 15 minutes or more past your scheduled time. This policy is in place to ensure that patients who arrive on time don't wait longer than necessary. 

Explanation

• If you're running late, you should call ahead and reschedule if possible. 

• If you're an established patient, you might be asked to reschedule unless the provider can fit you in between patients who arrived on time. 

• If you're a new patient, you might be asked to reschedule if it takes more than 10-15 minutes to complete your forms and registration. 

• If you know you're going to be late, you can call the office to see if you can still attend your appointment. 

24 hour cancellation policy

Clients must notify the spa at least 24 hours in advance if they need to cancel or reschedule their appointment. 

• Cancellation Fees:

  • Cancellations with less than 24 hours notice may be subject to a cancellation fee, which could be a percentage of the service cost or a fixed amount. 

No call/No show:

No-shows (clients who fail to arrive for their scheduled appointment without prior notice) may be charged the full price of the service. If client no calls/no shows client will be required to pay in full prior to any further services rendered.